Your technology equipment works as hard as you do, often in tough settings.
If your computers or peripherals are used in harsh environments or are highly
mobile, your systems are at risk for accidental damage. If your equipment
serves multiple purposes or is handled by multiple users, the possibility it could
be broken or damaged increases.
PC Torque laptop Accidental Damage Protection provides easy and flexible
repair and replacement service for most accidental damage to select systems
and peripherals. Our services help save you time, money and resources in the
event of an unplanned incident. ADP covers most damage that is not
protected under limited warranty, such as spills, drops, surges and breakages.
It also provides investment protection for systems and peripherals exposed to
high-risk multi-use, high mobility, multiple user and harsh environments. With
ADP, you can keep your equipment running in spite of life's mishaps. Support Services
Key Benefits:
* Easy to Use: You deal directly with the manufacturer and there are no additional fees or surcharges.
* Flexible Coverage: ADP Accidental Damage Service is available in 1, 2, 3, 4, 5, and 6 year terms.
* Increased Scope of Coverage: ADP Accidental Damage Protection is a separate service agreement that picks up where the limited warranty leaves off, to cover most accidental damage such as spills, drops, surges and breakages. (only a supplement not a replacement for factory warranty)
* Investment Protection: We help protect your technology investment by minimizing out-of-pocket expenses to repair unplanned damage. You can rest assured your equipment is covered from most losses.
* Customers who purchase the ADP warranty may extend their ADP warranties down the road anytime before their existing ADP warranty expires.
For details on all programs contact PC Torque Inc. directly. Service specifications are valid in the US and Canada only and subject to change without notification. PC Torque cannot be responsible for errors in typography and photography.
1 ADP service excludes theft, loss, and damage due to fire or intentional damage.
2 The replacement unit may be refurbished.
Do you need ADP Accidental Damage Service?
If your computer systems or peripherals are exposed to high risk settings such as serving multiple uses in your home, at school or at work, or are highly mobile for cross-country, cross-campus, telecommuting and field sales purposes, ADP can help protect your technology investments. Our services can also help protect your equipment if it handles multiple users in shared work spaces, kiosks, retail, student and family settings, or is needed in harsh environments like police, military, medical, classroom, home, dormitory and shop floor uses.
Purchasing ADP Accidental Damage Service
Make ADP a part of your reliable, cost-effective laptop purchase and warranty solution. It is available on all of our internet models.
Repair or Replacement Service
In the event that one of your systems is accidentally damaged, simply call PC Torque's technical support line. After determining the cause and extent of damage to your system, PC Torque will work to get your system operating again quickly. Services include sending replacement parts, repairing the unit at our repair facility, or completely exchanging your system.
Types of Damage Covered
ADP provides coverage for most non-intentional damage caused by accidents.
Examples of damage that IS covered include:
* liquid spilled on or in your unit -drops, falls or other collisions
* electrical surges -accidental breakage
Examples of damage that IS NOT covered include:
* intentional damage -consumables (i.e. Batteries, bulbs)
* theft or loss -normal wear that does not affect the system's operation
* fire
PC Torque Inc. Accidental Damage Protection
ADP (tm)
BY ACCEPTING THE SERVICES AND SUPPORT DESCRIBED ON YOUR INVOICE, YOU AGREE TO BE BOUND BY AND ACCEPT THE TERMS AND CONDITIONS HEREIN. PLEASE READ THIS AGREEMENT IN ITS ENTIRETY. THESE TERMS AND CONDITIONS (THIS "AGREEMENT") WILL SUPPLEMENT, AND IF IN CONFLICT WITH WILL CONTROL, THE TERMS AND CONDITIONS OF ANY APPLICABLE SIGNED AGREEMENT BETWEEN YOU AND PC TORQUE (INCLUDING WITHOUT LIMITATION, PC TORQUE'S STANDARD KEY CUSTOMER PURCHASE AGREEMENT) OR, IN THE ABSENCE OF SUCH AN AGREEMENT, PC TORQUE'S STANDARD INVOICE TERMS AND CONDITIONS OF SALE
(see http:pctorque.com/policies.php). PC TORQUE'S STANDARD INVOICE CONTAINING A DESCRIPTION OF THE PRODUCT YOU PURCHASED IS HEREBY INCORPORATED BY REFERENCE IN ITS ENTIRETY INTO THIS AGREEMENT. THIS AGREEMENT IS BETWEEN YOU AND THE PC TORQUE ENTITY ("PC TORQUE" OR "OUR") AS SPECIFIED IN THE AFOREMENTIONED SIGNED AGREEMENT OR PC TORQUE'S STANDARD INVOICE TERMS AND CONDITIONS.
ALL CAPITALIZED TERMS AND CONDITIONS NOT DEFINED HEREIN SHALL HAVE THE MEANING SPECIFIED IN THE AFORMENTIONED SIGNED AGREEMENT OR PC TORQUE'S STANDARD INVOICE TERMS AND CONDITIONS.
"PC Torque") will provide you with ADP Service pursuant to the following terms and conditions:
1. Covered Computer Devices: You must pay a separate Total Price for each Computer Device you wish to be covered by this Agreement. With regard to each Computer Device covered by this Agreement the following general terms, conditions and exclusions shall apply: a. Computers.
1). Notebooks. All functional components sold with the laptop are covered by default under this policy (excluding battery, A/C adapter, and cabinetry of the computer).
2). Desktops. Only the central processing unit, keyboard, mouse, internal hard drives, and the computer's original monitor (when invoiced as part of system order purchase) are covered. Your purchase of this Agreement for a computer does not cover peripheral devices, such as docking stations, external modems, external speakers, game devices, carrying cases, secondary monitors, external mouse on notebooks, external keyboard on notebooks, and other components not internal to the Computer Device (ADP Service may be purchased for certain peripherals as specified in paragraph 1.b. below). This Agreement is for hardware only. ADP Service does not cover any defects in or damage (including without limitation virus-inflicted damage) to software preloaded on, purchased with or otherwise loaded on the Computer Device, including without limitation Custom Factory Integration items. We will exercise reasonable efforts to, but this Agreement does not guarantee that we will, repair or replace Custom Factory Integration items that may otherwise be excluded components.
b. Peripherals. Only parts built in or on the base unit, including parts or accessories that are required for regular operation of the unit and shipped at point of sale, such as internal memory, built-in LCD, internal components/switches, built-in buttons, drawers, lids or panels, remote controls, synchronization cradles, or cables are covered. (Peripherals include devices such as handhelds/PDA's, printers, digital cameras, monitors, or projectors.) This Agreement does not cover externally-attached peripheral devices, components, cases, or wiring classified as "accessories" or "consumables" and not built in or on the base unit, such as batteries, light bulbs, disposable/replaceable print/ink cartridges, print or photo paper, memory disks, disposable memory devices, wire connections, carrying cases, stylus pens, docking stations, external modems, external speakers, game devices, game disks, secondary monitors, external mouse or other input/output devices, any other components not internal to the Computer Device, or other parts/components requiring regular user maintenance. ADP Service does not cover any software shipped with peripherals.
2. Scope of Services:
a. Repair and Replacement Service. During the term of this Agreement and subject to the limitations in this Agreement, we will repair or replace the Computer Device as necessary to correct any damage to the Computer Device. For example, under this Agreement, we will repair or replace the Computer Device if it is damaged because:
• You spill liquid on the keyboard
• You accidentally drop the Computer Device
• An electrical surge damages the Computer Device's internal circuitry
• The LCD/monitor cracks or shatters in extreme temperatures If we repair your Computer Device, you understand and agree that we may replace original parts with new or used parts from the original manufacturer, or a different one. Replacement parts will be functionally equivalent to the original parts. In our discretion, we may designate an affiliated company or contract with a third party to complete repairs on the Computer Device. If we decide that it is necessary to replace the Computer Device rather than repair it, you will receive a Computer Device equivalent to or better than the Computer Device you originally purchased from us, as determined by us in our sole and reasonable discretion.
b. Limits of Support Services. This Agreement does not cover and we are not obligated to repair or replace:
• Any Computer Device located outside of Canada or the United States (the fifty (50) states and the District of Columbia).
• Any damage to or defect in the Computer Device that is cosmetic only or otherwise does not affect Computer Device functionality. Under this Agreement, we are not obligated to repair reasonable wear and tear on the Computer Device and other superficial items, such as scratches and dents that do not materially impair your use of the Computer Device.
• Any Computer Device that anyone other than PC Torque or a person we designate has tried to repair. Any repair or attempted repair on the Computer Device covered by this Agreement by any party other than us or someone we designate will void and cancel this Agreement. We will not reimburse you for any repairs that you or another person make or attempt to make to the Computer Device.
• Any Computer Device that is lost or stolen. To receive repair or replacement of a Computer Device, you must return the damaged Computer Device to us in its entirety.
• Any Computer Device that is damaged by fire from an external source or that is intentionally damaged. If we find evidence of intentional damage, we are not obligated to repair or replace the Computer Device.
• Any recovery or transfer of data stored on the Computer Device. You are solely responsible for all data stored on the Computer Device. We do not provide you any data recovery services under this Agreement. However, if hard drive replacement is necessary, we will reload, at no charge to you, the then-current version of major application and operating system software you originally purchased from us, including any installed Custom Factory Integration applications. We do not, however, represent or warrant and this Agreement does not obligate us to ensure that any installed Custom Factory Integration applications will be compatible with the replacement Computer Device.
• Preventive maintenance. It is not necessary that you perform any preventive maintenance on the Computer Device to obtain repair or replacement of a Computer Device covered by this Agreement.
c. Limitation of Liability. NEITHER PC TORQUE NOR ITS AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS ARE LIABLE TO YOU, OR ANY SUBSEQUENT OWNER OR OTHER USER OF THE COMPUTER DEVICE, FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LIABILITY OR DAMAGES FOR THE COMPUTER DEVICE NOT BEING AVAILABLE FOR USE, LOSS OR CORRUPTION OF DATA OR SOFTWARE, PERSONAL INJURY, DEATH, OTHER INDIRECT LOSS DUE TO COMPUTER DEVICE FAILURE, OR ANY AND ALL INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE COMPUTER DEVICE, EVEN IF YOU HAVE ADVISED US OF THE POSSIBILITY OF SUCH DAMAGES. BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY WAIVE ANY CLAIMS DESCRIBED IN THIS PARAGRAPH. YOU AGREE AND UNDERSTAND THAT WE WILL NOT BE RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY YOU FOR THE PURCHASE OF THE COMPUTER DEVICE COVERED BY THIS AGREEMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
3. Your Responsibilities:
a. General. To receive the ADP Service, you are responsible for complying with the following:
1). Cooperate with Technician. You must cooperate with the technician to ensure that the Computer Device is properly serviced. At our discretion, the technician will either send you a replacement part for you to install on the Computer Device or give you directions to ship the Computer Device to our repair facility. Once at our repair facility, we may repair the Product or ship you a replacement Product depending on our assessment of the damage to the Product. In some cases, where we can determine over the telephone that a replacement Product will be necessary, we may in our discretion, ship you a replacement Product immediately. However, if you fail to return the damaged Computer Device to us, you agree that you are responsible for the retail price of the replacement Computer Device.
2). Payment. ADP Service is only available with the purchase of a system through PC Torque where identified. in Appendix A, but it is not necessary that you purchase ADP Service to buy a Computer Device from us. Our invoice to you for the Computer Device will indicate whether you purchased ADP Service, and will serve as your receipt.
b. How and When to Use.
1). The hours of Support shall not include regular holidays which include New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day, and the day after Thanksgiving and Christmas Day. PC Torque is not liable for any failure or delay in performance due to any cause beyond its control.
2). PC Torque, is the only party obligated to provide service under this Agreement. To initiate a service request under this Agreement, you must call our service department at 1-800-346-6986. When you call, a PC Torque technician will ask for the Serial number located on your Computer Device. Once the technician has verified your purchase of ADP Service, he or she will ask you a series of questions to assess the extent and cause of damage to the Computer Device.
